Hotel information & conditions

Conditions

General information and conditions regarding your hotel in Vipiteno.
Conditions may vary depending on the selected accommodation.

 

PRICE AND BOOKING INFORMATION - Suites & rooms

The legally required local tax of 2.10 € per person/night will be added to the price. Exceptions: Children under 14 years of age. This is used for the conservation of our region’s natural and cultural treasures.

Deposits

We ask for a deposit of 25%. Please pay by bank transfer to the following account at Südtiroler Sparkasse:
IBAN: IT 41I0604559110000000046901

For last-minute bookings, we request down payment by credit card. Bookings are only valid upon receipt of the deposit and our written reservation confirmation.

Payment

We accept payments by cash, Visa and EC card. In Italy, cash payments are only allowed (for EU citizens) up to a maximum of 2,999 €

Cancellation insurance

The very word ‘cancellation’ sounds annoying, and unfortunately it is. It is a shame for a room to remain empty when other guests could have booked it. So that you do not experience any unpleasant surprises, we recommend that you take out the very reasonable HOGAST travel cancellation insurance (5% of the total amount). This eliminates the following cancellation costs for you:

  • Cancellation fee for non-commencement of travel (no self-deduction)
  • Interruption of travel
  • Late arrival for your booked stay
  • Involuntary holiday extension
  • Search and rescue costs

The cancellation insurance is taken out at the same time as the room booking.
 

Cancellation fees

Room cancellations are only valid in written form. There is no right of withdrawal within the meaning of the Consumer Protection Code - nevertheless, we permit the following cancellation conditions:

The cancellation terms apply regardless of whether the room is partially or fully reallocated.

  • For cancellations up to 8 weeks prior to departure:  No charge
  • 8-4 week prior to departure: € 100.00 per room
  • From 4 weeks up to 3 days prior to departure: 80% of the booking charge.
  • 3-0 days prior to departure i.e. for no-show 100% of the booking charge. The same applies to late arrivals and early departures.

Supplements, discounts etc ...

  • Single room supplement
    Single occupancy of a double room or suite will incur a 50-90% surcharge.
  • Late check out
    On request and subject to availability, rooms can be used until 6:00 p.m. and an afternoon snack provided at a cost of 90.00 €
  • New Year’s eve stay
    For New Year's Eve stays, we charge a supplement of 48.00 € per person (children 6-12 years 28.00 €)
  • Weekend and bank holiday supplement
  • Beauty & wellness appointments
    For no-shows for beauty appointments without cancellation in time (at least 24 hours prior to the appointment) we charge 100% of the total amount. Our SPA team is extremely committed to your well-being, so it is important for everyone that you turn up on time for your booked appointment, otherwise your treatment time will need to be shortened accordingly.
  • Dogs
    Only with prior booking. We charge 8.00 € per night (food not included) Please bring bedding for your dog with you. Please note that dogs are not allowed in the restaurants, dining room, lounges, spa area or in sun lounge area. Dogs must be kept on a lead in the park. Owners are responsible for any damage caused by their pet. We reserve the right to charge a final cleaning fee (30-50 €).
 


ALL YOU NEED TO KNOW ABOUT YOUR HOLIDAY

Arrival and departure

The Angel ¾ pamper package starts with an afternoon snack and ends with breakfast. On the day of your arrival, your room will be ready from about 3:00 p.m.
On your day of departure, we request that you depart your room by 11:00 a.m. Please inform us by telephone if you intend to arrive after 7:00 p.m. For guests arriving by e-car, we have 2 Tesla charging stations and 1 universal charging station. Charging is free.

Booking specific room numbers

We are happy to accommodate special room requests, but we cannot guarantee reservations of specific room numbers or floors.

Package deals

Our offers cannot be combined with other offers. No discounts can be made for unused services within a package offer. No refunds can be given for services that have not ben used.

Non-smoking rooms

All rooms are non-smoking.

Items left behind

Please note that we are not responsible for any items left behind. We request notification within 1 week of departure if you wish us to forward any items left behind. Mailing will be cash on delivery.

PRICE AND BOOKING INFORMATION - Apartments

Supplements, discounts etc ...

  • Breakfast / ¾ Board
    Apartments are also available on a B&B or ¾ board* basis:
    Breakfast: Adults € 18 | Children (up to 12 years old) € 9
    ¾ Board: Adults € 43 | Children (up to 12 years old - children’s dinner menu) € 22
    * ¾ Board also includes the afternoon buffet.
  • Final cleaning
    Apartment A: € 60.00 | Apartment B: € 90.00
  • Short stay
    Apartments are normally booked for weekly stays, Saturday to Saturday. A supplement is applied for shorter stays.
  • Beauty & wellness appointments
    For no-shows for beauty appointments without cancellation in time (at least 24 hours prior to the appointment) we charge 100% of the total amount. Our SPA team is extremely committed to your well-being, so it is important for everyone that you turn up on time for your booked appointment, otherwise your treatment time will need to be shortened accordingly.
  • Dogs
    Only with prior booking. We charge 8.00 € per night (food not included) Please bring bedding for your dog with you. Please note that dogs are not allowed in the restaurants, dining room, lounges, spa area or in sun lounge area. Dogs must be kept on a lead in the park. Owners are responsible for any damage caused by their pet. We reserve the right to charge a final cleaning fee (30-50 €).
 

All you need to know about your holiday

Arrival & departure

Your apartment will be available from 3:00 pm on the day of arrival and should be vacated by 11:00 am on the day of departure.

Cancellation insurance:

To avoid cancellation charges, we recommend that you take out our HOGAST cancellation insurance (5% of the accommodation cost).

Payment:

Cash (up to € 2.999) or credit card: VISA, Master Card, Eurocard and EC cards.

The Parkhotel
At the discovery
of the Zum Engel Hotel ...

A happy holiday

Cuddle-Package

Cuddle-Package

06.01. - 14.06.2019
5 nights starting from € 448.-

per person including 3/4 board

Arrival: Sunday (except Easter)

Easter days at the Hotel Engel

Easter days at the Hotel Engel

18.04. - 22.04.2019
19.04. - 23.04.2019
4 nights starting from € 380.-

per person including 3/4 board

Spa Emotions - Spring

Spa Emotions

28.04. - 16.06.2019
2 nights starting from € 196.-

per person including 3/4 luxury board

Arrival possible on: Monday, Tuesday, Wednesday, Sunday

Springpackage

Springpackage

28.04. - 16.06.2019
3 nights starting from € 249.-

per person including 3/4 luxury board

Welcome Drink, solarium coin for your holiday tan, ...

Springmagic

Springmagic

28.04. - 16.06.2019
5 nights starting from € 450.-

per person including 3/4 luxury board

Detoxifyingmassage, solarium coin, asparagus-tastingmenu, ...

The Yogurtdays in Sterzing

Joghurttage

06.07. - 14.07.2019
3, 4 or 7 nights 

including 3/4 board

Bike and E-Bike weeks

Bike Days

05.09. - 26.09.2019
4 nights starting from € 392.-

per person including 3/4 board

Table magic - city, mountain, culture and gastronomy

Genusschlösser

14.05. - 16.06.2019
15.09. - 31.10.2019
5 or 7 nights 

including 3/4 board

Magic in the hut - gentle slopes at high altitude and rustic mountain huts

Almenschlösser

28.06. - 27.07.2019
31.08. - 28.09.2019
5 or 7 nights 

including 3/4 board

An experience for the whole family

An experience for the whole family

13.07. - 07.09.2019
5 or 7 Nights including 3/4 board